Caring for Clients
- Care Partners (6)
- Communicating with Patients and Families (10)
- Cultural Sensitivity in LTC (4)
- Flu (6)
- Food Services (3)
- Information for Consumers (12)
- Sexual Activity / Sexual Abuse (2)
Culture Change in Nursing Homes
There has been a lot of talk in long-term care about culture change, person-centered care, person-centered living. Much like hospitals there has been a lot of lip service to changing experiences. Something as important as the experience we provide to residents and patients should not be left to chance. That is why you need a Chief Experience...
Healthcare Quality Improvement Starts with Culture Change
Healthcare quality starts with people. And empowered people led by inspiring leaders are the key to quality improvement in aging services.
The New CEO - Chief Experience Officer
Healthcare organizations have traditionally worked in silos. Each department has a "job" per se. Yet patients/customers judge the organization by the overall experience. It is the overall experience that will bring customers back again. And when friends, family or neighbors have healthcare needs, these consumers will tell them about their experience. Who is guiding your customer experience initiatives? Perhaps you need a Chief Experience Officer. This seminal article we wrote for Health Leaders became the impetus behind the Cleveland Clinic establishing an Office of Patient Experience and hiring the first ever hospital Chief Experience Officer.
CHAMP - a Resource for Learning About Best Clinical Practices in Home Care
The CHAMP Program is the first national initiative to advance home care excellence for older people. By participating, you can:
- Interact with other home care professionals and experts.
- Download tools, presentations and guidelines.
- Register for a educational programs to enhance frontline manager and staff skills.
- Review best-practice information and recommendations.
Geriatric Care Manager Standards Help Unify Field
The field of geriatric care management is fairly new and the standards of care governing other aging services providers do not necessarily include this field. Because care managers come from a variety of professions - social work, nursing or psychology, or may hold advanced degrees in gerontology, counseling, public health administration, or other fields of human service specialization - the industry has put together care standards that unite this diverse group of professionals.
Advancing Excellence in America's Nursing Homes
It doesn't take a rocket science to know that the perceptions of nursing homes is a bad one. Yet there is much good going on in these facilities. Nursing homes have made great strides in the improving the quality of care for patients. Leading the charge is the initiative "Advancing Excellence in America's Nursing Homes." If you are entering the profession, a seasoned veteran, a prospective owner or a long-time owner/operator you no doubt want to provide the best care for clients. Advancing Excellence is an "excellent" place to start your quality improvement initiatives.
The Center for Health Design - How the Environment Aids Healing
One of the more overlooked areas in providing healthcare services is the environment in which they are provided. Now given, if you are a home health provider, this is not as big a concern. But if you operate a business where clients/patients come to you, the environment plays an important part in the healing process. The Center for Health Design is committed to advancing a singular idea – that design could be used to improve patient outcomes in healthcare environments. Their members include partners and volunteers from healthcare, elder care, architecture, interior design, construction, product design, product manufacturing, and education.
Consistent assignment, the idea that residents/clients see the same caregiver(s) all the time, results in more satisfied residents/clients and staff, less turnover and better quality of care. With better quality and better experiences, people talk. And word of mouth is your most potent marketing tool.
Nine Steps to Consistent Assignment
Consistent assignment results in more satisfied residents/clients and staff, less turnover and better quality of care. Here are nine steps to get you started.
Designing the Nursing Home of the Future
While the desire for most people is to age in place, you don’t need to dig far to find health statistics that suggest people will need nursing and assisted living homes. Designing the home of the future with a focus on person-centered care will be crucial. Future residents will demand a different model.
Nursing Home and Assisted Living Activities
At the heart of any nursing or assisted living home is the activity program. It is an integral part of the cultural change movement and central to person-centered care. It is essential for resident quality of life.
The Business Case for Culture Change
Culture change is a movement in healthcare to revolve the care around the resident based on their unique needs and interests. It has been hard to take hold because the business case for culture change has not always been articulated. Reluctant CEOs and CFOs who view this as fuzzy need to understand the return on investment. There is a mistaken...
Changing Healthcare Experiences Starts with Employees
Patient and resident centered care is all the talk these days. And they are central to the culture change movement. But to really impact the experience of care, you have to start with employees. Learn how to engage your employees so that they are committed to providing the best care.